Experience layerWebsite, mobile, customer portal, WhatsApp, AI assistant
Identity and accessSingle sign-on, multi-factor authentication, role-based access, audit logs
API and integration layerAPI gateway, webhooks, data normalisation, third-party connectors
Business applicationsCRM, ERP, billing and invoicing, ticketing, field service, project management
Energy data platformTime-series, events, alarms, asset model, KPIs, reporting
Analytics, AI and digital twinForecasting, anomaly detection, optimisation, GridTwin simulation
OT / IT boundary — segmented, monitored, one-way where required
IoT, SCADA, OEM controllersPlant-level supervision and control inside secured zones and conduits
Operational infrastructureProtection, interlocks and grid-code layers — deterministic and never overridden by software above them